Guidelines for Intervention

You can have a profound affect on students when you openly acknowledge that you are aware of their distress, are sincerely concerned about their welfare, and are willing to help them explore options. Whenever possible, we encourage you to speak directly and honestly to students if you sense academic or personal distress.

• Request to see the student in private.
  This should help minimize embarrassment and defensiveness. Show respect for the student. It is especially important to maintain confidentiality in times of crisis.
• Briefly share your observations and perceptions of the student's situation.
  Express your concerns directly and honestly.
• Listen carefully.
  Try to see the issues from the student's point of view without agreeing or disagreeing.
• Attempt to identify the problem.
  Is the student connected with any ongoing resources? You can help by exploring options to deal with the concern.
• Acknowledge inappropriate or strange behavior.
  Comment on what you observe without sounding judgmental.
• Flexibility in administering established procedures may allow an alienated student to respond more effectively to your concerns.
• Involve yourself only as far as you are comfortable, then refer the student to the appropriate resources. As you attempt to reach a troubled student, do not become more involved than time, skill, or training permits.